Can AI help you remember 100 million customers?

Andrew Bialecki, co-founder and CEO of Klaviyo, thinks it can—and should. In this episode, recorded at K:LDN, he explains why the days of fragmented, multi-channel marketing are over.
He paints a picture of a future where every brand—big or small—has a "digital brain" for seamless customer experience, powered by AI agents that feel human.
But what does this mean for heritage brands with soul?
To answer that, we turn to Hannah Bennett from Paul Smith, who joined David at the same event. She shares how tech is being used (carefully) to scale, while keeping the brand’s iconic personality alive.

Tech Talks Podcast 

Tech Talks is a podcast that probes the minds of tech leaders, hosted by Technology Evangelist David Savage. Each week, the show releases three episodes with new guests, covering the latest tech news, exploring new products and cultural transformations that drive the tech industry.

Founded in 2015 Tech Talks has published over 650 episodes and attracts over 18,500 streams a month from a global audience. The podcast offers insights and ideas from leading technologists on culture, innovation, finance, growth, sustainability, and more, providing a platform for the c-suite, founders, and senior figures to hear from others facing similar challenges and tap into a wider community.

Find out more about Tech Talks here.