IT Tech Videos & Podcasts

The Truth About AI Productivity: Why Complex Work Takes More Time, Not Less We're told AI saves time, so why is complex work taking longer? Foxit's Evan Reiss joins David Savage to unpack an emerging “productivity gap,” where AI speeds up simple tasks but buries knowledge workers in hours of verification. They dig into the hidden long-term token costs of agentic models, why workflow redesign matters more than adoption numbers, and why hiring is shifting toward critical thinking over tool fluency.

The Truth About Token Maxing: Why Your AI ROI Is an Illusion For years, we've measured developer productivity in isolation. Now "token maxing" is pouring kerosene on the fire, creating "agent anarchy" as individuals build local solutions that fragment enterprise systems. SnapLogic CTO Jeremiah Stone explains why optimising for individual AI output is the wrong metric, and why systemic thinking (not token spend) actually drives ROI. We unpack the hidden costs of AI sprawl, and why the biggest gains come from redesigning business processes.

How to Unlock The Real Value of Social Media Brands spend fortunes on polished studio shoots, yet modern consumers crave raw, unpolished authenticity to make purchasing decisions. In this episode, Klaviyo's Brett Bernstein unpacks why user-generated content (UGC) consistently outperforms highly produced media. We explore the psychology of trust, why the "shaky camera" aesthetic drives conversions, and how bringing real-time social signals into your CRM finally unlocks the true ROI of your social media efforts.

This Chief Marketing Officer Has Thrown Out a 20-Year Marketing Playbook After 20 years in marketing, Klaviyo Chief Marketing Officer Jamie Domenici realised her traditional playbook was dead. In this episode, she reveals why she’s completely restructuring her teams to work alongside AI agents. We explore the transition from content writers to "content architects", the importance of a human-in-the-loop, and why the most valuable skill today isn't experience,it's the willingness to experiment. Dive into the reality of building an AI-first marketing organisation.

Ravi Malick Explains Why Measuring AI Usage Will Sabotage Your Rollout Many companies measure AI success by usage alone, but Box's CTO Ravi Malick says that's a trap that can sabotage your rollout, pushing teams to burn budgets just to look innovative. In this episode Ravi Malick makes the case for a "clean sheet" approach: rethinking workflows instead of bolting AI onto old ones. We explore why real transformation shows up on the balance sheet, how Box tracks success differently by department, and his two-phase strategy: first letting "a thousand flowers bloom," then "cultivating the garden" to scale what works.

Why Your Team Treating AI Like a Human Continues to Harm AI Literacy Generative AI sounds confident, but it's fundamentally probabilistic, more like a weather app than a calculator. In this episode, Dr. Pravi Devineni, Lead AI Scientist at Duke Energy, explains why anthropomorphizing AI is holding back enterprise adoption. We discuss the critical gap in "AI literacy," why fear is stalling ROI, and who is ultimately accountable when the algorithm gets it wrong. If you’re deploying AI, this is the human side you can't ignore.

Don't Let Science-Fiction Ruin Your Growth Strategy In this episode, David sits down with Mick Costigan, who leads Salesforce Futures, to explore how leaders can anticipate and shape the future of technology. We unpack why AI "hallucinations" are actually a powerful tool for strategic foresight and why the impending rise of personal AI agents will force companies to move from transactional interactions to genuine customer relationships.

Cultural Change in a 100-Year-Old Travel Brand When Lucy Donaldson left the highly-regulated finance world to become CIO of Globus, a 100-year-old travel brand, she didn't just face a technology upgrade, she faced a massive cultural shift. In this episode, Lucy reveals why true legacy modernisation relies on people before platforms, how a master data foundation enables AI success, and why "shadow AI" presents a new governance challenge. Discover the human decisions driving legacy transformation.

Why Moving Fast is Creating a Mountain of Technical Debt The rush to adopt AI agents is creating an invisible crisis: mounting technical debt and skyrocketing token bills. Woodson Martin from OutSystems joins us to discuss the "token-o-palypse" that shocked CFOs and the hidden costs of moving too fast. We unpack how leaders can seize back control, build secure infrastructure, and truly own their agentic future without sacrificing compliance or their budgets.