IT Tech Videos & Podcasts

Why Your AI Strategy Belongs in Business Ops Everyone is pitching enterprise AI, but why is the CFO missing from the room? ShipStation Global’s Arjun Srinivasan joins David Savage to challenge the fluff. He explains why AI leadership belongs in Business Operations, not IT. From red-teaming AI at his dinner table to coaching pre-teens to build safely, Arjun shares how to move from framework to code and tackle the one metric everyone avoids: real, quantifiable business ROI.

Six Hundred Million Decisions a Day. Zero Trust in the Room. Six hundred million automated decisions are made daily at Optimum, but what happens when the human agents go rogue? Today's episode features a conversation with Sundar Krishnan, who reveals why customer service agents override AI recommendations, the long-term cost of short-term customer "credits," and why enterprise AI is guaranteed to hallucinate without a critical, context-driven semantic layer. Todays show underscores why it is so important to bridge the human-AI trust gap.

Is Your AI Strategy Actually Working Backwards? Most companies chasing AI ROI are solving the maze from the outside in. Stephen Henn, Managing Director of AI Innovation at DLA Piper, joins David Savage to explain why "AI-ifying" a broken human process just gives you an automated, expensive mess. From the token economics of scaling AI to the compliance risk of shadow "vibe coding," Stephen shares what it actually takes to work backward from real impact and get to deterministic, fiduciary-grade results.

The Price of Inaction: Rejecting the 'Shiny Object' Graveyard We often hear about the latest, shiniest AI models, but what is the real cost of doing nothing? Vijay Sankararaman, Chief AI Officer at Novant Health, joins David Savage to explain why he rejects the "pilot graveyard" of tech for tech's sake. Discover how AI is being deployed inside a secure, agentic walled garden to break constraints, eliminate administrative inertia, and return the clinic to its most sacred interaction: the doctor-patient conversation. Read the article David and Sam discuss at the start of the episode ⁠here⁠.

Why the Best AI Model Won't Save You If everyone has access to the same AI model, what's actually left to compete on? AES Chief Digital Strategy and AI Officer Erin Boyd argues it's not the model, it's the data, and knowing exactly where to reinsert human friction. She explains why she told a room of executives their companies would "wither" if they don't reimagine how they work, and why burning down institutional baggage isn't about cutting jobs. This is AI leadership, unfiltered.

Is the Tokenpocalypse Coming for Your AI Budget? Is your company already living in the AI 'tokenpocalypse'? Anaconda CEO David DeSanto joins our host David Savage to unpack the hidden costs of scaling AI; from a developer burning $300,000 a month on tokens with nothing to show for it, to the compliance risks of data quietly crossing borders. They dig into why AI-native platforms are starting to redefine cloud computing, and why we're at a critical fork in the road between closed and open-source AI. It's a topic not enough are reckoning with...

The Truth About AI Productivity: Why Complex Work Takes More Time, Not Less We're told AI saves time, so why is complex work taking longer? Foxit's Evan Reiss joins David Savage to unpack an emerging “productivity gap,” where AI speeds up simple tasks but buries knowledge workers in hours of verification. They dig into the hidden long-term token costs of agentic models, why workflow redesign matters more than adoption numbers, and why hiring is shifting toward critical thinking over tool fluency.

The Truth About Token Maxing: Why Your AI ROI Is an Illusion For years, we've measured developer productivity in isolation. Now "token maxing" is pouring kerosene on the fire, creating "agent anarchy" as individuals build local solutions that fragment enterprise systems. SnapLogic CTO Jeremiah Stone explains why optimising for individual AI output is the wrong metric, and why systemic thinking (not token spend) actually drives ROI. We unpack the hidden costs of AI sprawl, and why the biggest gains come from redesigning business processes.

How to Unlock The Real Value of Social Media Brands spend fortunes on polished studio shoots, yet modern consumers crave raw, unpolished authenticity to make purchasing decisions. In this episode, Klaviyo's Brett Bernstein unpacks why user-generated content (UGC) consistently outperforms highly produced media. We explore the psychology of trust, why the "shaky camera" aesthetic drives conversions, and how bringing real-time social signals into your CRM finally unlocks the true ROI of your social media efforts.